Return / Exchange Policy
What is our return policy?
We have a 10 day return policy. In the case that you want to return a product, please contact us within 10 days from the date you received your order. You can email us at firstname.lastname@example.org and inform us that you want to return your order. We will ask you a couple of questions regarding the reason for return. The customer will have to courier the product back to us after which they will be eligible for exchange. No returns accepted for lifestyle products.
The products have to be unused and the tags have to be secure on the product. Any sign of usage will give us the right to refuse the return. If you have removed the tags but not used the product, please contact us and we will see if anything can be done to help you out.
Please try clothing articles with the tags on to check sizes.
What is the return procedure?
To return the product, please pack the product in the original packaging and address it to:
Grace n' Swagg,
Bethel, Door No- 97-D-2,
Gajalakshmi Nagar, Near VIP Gardens,
Coimbatore - 641 103
The courier must be done within 7 days of informing us that you want to return the product. If we haven't received the product within 15 days since we were informed of the return, we will be unable to accept the product.
Please note that we do not make cash refunds on returns and exchange.
What is our exchange policy?
Exchanges can be made for products that are defected or if you need a different size. In this case, please send an email at email@example.com and we will send a fresh product or different size as per your requirements.
Refund and cancellation
There is no refund policy applicable for return or exchange of a product.
If you need to cancel any order that you have placed, email us at firstname.lastname@example.org and we will process the order cancellation.
Refunds are provided for order cancellation and will be processed immediately after the cancellation is made.